A tool misbehaved
Tell us the browser and version, the format and rough size of the file, and what you expected to happen. Please do not attach the image itself — a description is enough, and we would rather not receive your files.
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There is no support ticket system and no chatbot — just an inbox. Clear, specific messages get answered fastest.
We read everything and reply to most messages within a few working days.
hello@pixelsmith.toolsPlease do not send images as attachments. The whole point of this site is that we never receive your files, and an email would undo that.
Tell us the browser and version, the format and rough size of the file, and what you expected to happen. Please do not attach the image itself — a description is enough, and we would rather not receive your files.
We add tools that can run entirely in the browser and that people actually need repeatedly. Describe the job you are trying to do rather than the feature, and we can usually find the better solution.
Questions about how the site handles data, about the terms of service, or about using the tools inside an organisation are all welcome.
Most failures come down to a format the browser cannot decode — HEIC from an iPhone, a camera RAW file, or an AVIF on an older browser. Exporting a JPEG or PNG first solves the majority of them. The convert tool lists what each format can and cannot do.